Total quality gurus, deming's 14 points, juran's 10 Steps to quality Improvement. Crosby's 14 Steps to quality Improvement. Tqm is a paradigm Shift, tqm imperatives, characteristics of a world-class tqm company. Benefits of tqm, holistic Approach to tqm, customer Focus. Traditional view of Suppliers customers. Customer/Supplier Model - the "DNA" of tqm. Modern view of Suppliers customers. Customer Focus from the Internal Perspective.
Ppt, total, quality, management - tqm powerPoint
The only restriction is homework that the presentation cannot be resold without our prior written consent. Number of slides: 130, objectives, explain the meaning of Total quality management (TQM). Identify key leaders in the field of quality and their philosophies. Identify characteristics of the tqm philosophy. Describe the key business excellence and quality models. Describe total marathi quality leadership attitudes and behaviors. Identify tools and techniques for Total quality. Define the steps for tqm implementation. Contents, introduction to tqm, changing Scenarios for Organizations, evolution of tqm. Characteristics of tqm, tqm - is is Not 3 levels of quality, impetus for Implementing tqm.
Juran and Philip Crosby. It delivers a summary of process management, steps for long tqm implementation, and tqm tools and techniques for continuous improvement. How to use the powerPoint Training Presentation. Deliver this professionally-developed presentation to an audience as a 1-2 hour briefing to train employees on the principles of TQM. . Use the slides in a workshop for managers and staff of the organization who need to understand and drive the principles of tqm. You may customize this Microsoft PowerPoint presentation to your specific needs and preferences. Add slides, combine them with our other presentations, it's up to you.
Use this PowerPoint to teach your employees the tqm tools and start receiving the benefits of tqm. After purchase, you will download this product, no waiting. Your Satisfaction is guaranteed. Within 30 days, if you are not satisfied with this product, i will refund your money. Principles of tqm description, companies use total quality management (TQM) as a holistic approach to long-term success. Tqm professional drives continuous improvement in all aspects of an organization. Tqm aims to radically transform the organization through progressive changes in the attitudes, practices, systems and structures. With this presentation, employees learn the importance of making a personal commitment to quality, satisfying both internal and external customer requirements, and working together as a team to improve quality. This training presentation remote includes quality philosophies from key quality leaders such.
Do you need to train your team in the elements of tqm? Does your company want to improve quality through out the organization? Do you need to teach the principles of tqm based. Deming, joseph Juran, Philip Crosby and other quality gurus? Do you want to present a professional powerpoint that will impress your employees, peers and the management team? This professional presentation on Total quality management saves you a significant amount of time. If you created this presentation yourself you could easily spend 24 to 40 hours just making the slides. See below for pictures of some of the slides.
Ppt - tqm question Bank powerPoint, presentation
The extent of tqm success is dependent on the easy extent to which theses requirements are met. To help you to understand the importance of each one an analogy may be drawn between tqm implementation and a journey to a known destination. When you are planning to travel there are certain essentials you have to consider; for example, you must know your destination. Let us assume that you want to travel by car. Customer focus is an essential element of tqm because customer satisfaction is like the destination in our travel analogy. Therefore customer needs and exceptions may be considered the road map for our journey, and they must be closely monitored if they are to be satisfied successfully.
Hand and Plowman expressed the importance of the customer very clearly in the following two rules: Rule 1: The customer always right. Rule 2: If the customer is wrong, re-read rule. To break ground in a new market, it is essential to know what the customer wants, since affects the potential demand for the product. Benefits of Total quality management, the benefits of tqm will only accure after time. The type of benefits an organisation might expect are improvements in organisational culture (for example, attitude towards work, absenteeism products and processes (for example scrap, inventory, customer complaint) and customer satisfaction, to name a few. A video presentation on the quality management concept of Total quality management. Save time, train your company in the principles of tqm, and start the foundation for a quality Organization.
Mbnqa- what Is It? Award named after the former Secretary of Commerce reagan Administration Intended to reward and stimulate quality initiatives given to no more that two companies in each of three categories; manufacturing, service, and small business Past winners; Motorola corp., xerox, fedEx, 3m, ibm, ritz-carlton wiley. The deming Prize given by the Union of Japanese Scientists and Engineers since 1951 Named after. Edwards Deming who worked to improve japanese quality after wwii not open to foreign companies until 1984 Florida p l was first us company winner wiley. Iso standards iso 9000 Standards: Certification developed by International Organization for Standardization Set of internationally recognized quality standards Companies are periodically audited certified iso 9000:2000 qms fundamentals and Standards iso 9001:2000 qms requirements iso 9004:2000 qms - guidelines for Performance more than 40,000 companies have. Why tqm efforts fail Lack of a genuine (really) quality culture lack of top management support and commitment over- and under-reliance (dependence) on spc methods wiley.
Tqm within (organization Management) om tqm is broad sweeping organizational change tqm impacts Marketing providing key inputs of customer information Finance evaluating and monitoring financial impact Accounting provides exact costing Engineering translate customer requirements into specific engineering terms Purchasing acquiring materials to support product development. Welcome to total quality management (TQM). Total quality management (TQM) is the agreed companywide and plant wide operating work structure, documented in effective integrated technical and managerial procedures, for guiding the coordinated actions of the work force, the machines, and the information of the company and plant in the best and. It is often emphasised that tqm cannot be adopted on a flavour of the month basis. The total commitment of all levels of management on a continuing basis is absolutely essential. Many businesses that have been successful in tqm implementation are almost fanatical about. Requirements for implementation of Total quality management. For tqm to be effective, a number of requirements have to be met. These include: management commitment; customer focus; employee participation, knowledge and skills; and horizontal and vertical communication.
Tqm tools and Techniques
Control Charts Important tool used in Statistical Process Control The ucl writings and lcl are calculated limits used to show when process is in or out of control wiley. Scatter diagrams A graph that shows how two variables are related to one another Data can be used in a regression analysis to establish equation for the relationship wiley. Pareto Analysis Technique that displays the degree of importance for each element Named after the 19th century Italian economist; often called the 80-20 Rule Principle is that quality problems are the result of only a few problems. 80 of the problems caused by 20 of causes wiley. Histograms A chart that shows the frequency distribution of observed values of a variable like service time at a bank drive-up window Displays whether the distribution is symmetrical (normal) or skewed wiley. Product Design - quality function Deployment Critical to ensure product design meets customer expectations Useful tool for translating customer specifications into technical requirements is quality function Deployment (QFD) qfd encompasses (involve customer requirements Competitive evaluation Product characteristics Relationship matrix Trade-off matrix Setting Targets wiley. Process Management managing Supplier quality Process Management managing Supplier quality quality products come from quality sources quality must be built into the process quality at the source is belief that it is better to uncover source of quality problems and correct it wiley. Quality Awards and Standards Malcolm Baldrige national quality Award (mbnqa) The deming Prize iso 9000 Certification iso 14000 Standards wiley.
Ways of Improving quality writing Plan-do-study-Act Cycle (pdsa) seven tools of quality control Also called the deming Wheel after originator Circular, never ending problem solving process tools typically taught to problem solving teams quality function Deployment Used to translate customer preferences to design wiley. Pdsa details Plan do implement the plan trial basis (valid) Study evaluate current process Collect procedures, data, identify problems develop an improvement plan, performance objectives Collect data and evaluate against objectives Act Communicate the results from trial (judgment) If successful, implement new process wiley. Pdsa cont Cycle is repeated After act phase, start planning and repeat process wiley. Seven tools of quality control. Cause-and-Effect diagrams Flowcharts Checklists Control Charts Scatter diagrams Pareto Analysis Histograms wiley. Cause-and-Effect diagrams Called Fishbone diagram Focused on solving identified quality problem wiley. Flowcharts Used to document the detailed steps in a process Often the first step in Process re-engineering wiley. Checklist Simple data check-off sheet designed to identify type of quality problems at each work station; per shift, per machine, per operator wiley.
technical as well as people relies (depend) on seven basic concepts of: Customer focus Continuous improvement Employee empowerment Use of quality tools Product design Process management Managing supplier quality wiley 2010. Tqm philosophy - concepts Focus on Customer Continuous Improvement Identify and meet customer needs Stay tuned to changing needs,. Fashion styles Continuous learning and problem solving,. Kaizen, 6 sigma Plan-d-study-Act (pdsa) Benchmarking Employee empowerment Empower all employees; external and internal customers wiley 2010. Tqm philosophy concepts cont team Approach teams formed around processes 8 to 10 people meet weekly to analyze and solve problems Use of quality tools Ongoing training on analysis, assessment, and correction, implementation tools Studying practices at best in class companies wiley.
Evaluation of usefulness. Quality of support after sale, psychological, ambiance, prestige, friendly staff. Wiley 2010. Service quality, manufacturing quality focuses on tangible product features, conformance, performance, reliability, features. Service organizations produce intangible products that must be experienced, quality often defined by summary perceptional factors like courtesy (kindness, respect), friendliness, promptness (rapidity), waiting time, consistency. wiley 2010. Cost of quality, quality affects all aspects of the organization. Quality has dramatic cost implications of: quality control costs. Prevention costs, appraisal costs, quality failure costs, internal failure costs.
Total, quality, management - meaning and Important
Chapter 4 Total quality management. Defining quality 5 ways. Conformance to specifications. Does product/service meet targets and tolerances defined by designers? Fitness for use. Evaluates performance for intended (purpose) use. Value for price roles paid.